24x7 MANAGED SUPPORT SERVICES
Craft tomorrow’s customer experience, today
24x7 Managed Support Service
Customer Experience is looked upon as THE defining success factor for businesses these days. With customer expectations on service and support are constantly rising, manufacturing customers are no less, and they expect top-notch service from every vendor and partner. Any disruption in service is viewed critically and can easily erode the trust the customer has built upon your business relationship. As an OEM or a System Integrator, building a team from scratch is a costly option and keeps you away from your core focus area of building products and solutions.
Axcend’s 24x7 Managed Support service provides only the best support for your customers to ensure that their shop floor keeps running.
What we offer
Support across time zones 24 x 7 x 365, we cover your holidays too!
We believe in and provide human interactions for you and your customers for effective issue resolution
Our support extends beyond IT to controls and automation as well
Dedicated roster of support engineers with 5+ years of experience trained in the areas and technologies relevant to your offering to the customers
We adapt to your existing support/ticketing platform to ensure your brand equity is upheld
We have upskilling programs and clear SOPs to ensure that your support engagement is constantly improving
How we fare
We’re proud of our work and it shows. Our standards and performance far exceed the standard industry benchmarks*.
(* taken from Zendesk Benchmark report for CX)
First response time: 5.9 hours
SLA Adherence: 85%
Axcend 24x7 Support
First response time: 2 hours
SLA Adherence: 98%