Craft tomorrow’s customer experience, today

24x7 Managed Support Service

Customer Experience is looked upon as THE defining success factor for businesses these days. With customer expectations on service and support are constantly rising, manufacturing customers are no less, and they expect top-notch service from every vendor and partner. Any disruption in service is viewed critically and can easily erode the trust the customer has built upon your business relationship. As an OEM or a System Integrator, building a team from scratch is a costly option and keeps you away from your core focus area of building products and solutions.

Axcend’s 24x7 Managed Support service provides only the best support for your customers to ensure that their shop floor keeps running.

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What we offer

How we fare

We’re proud of our work and it shows. Our standards and performance far exceed the standard industry benchmarks*.
(* taken from Zendesk Benchmark report for CX)


Industry Benchmark

  • First response time: 5.9 hours

  • CSAT: 91%

  • SLA Adherence: 85%

Talk to us

Our team of consultants would be happy to talk to you to help you set up the right fit team to manage your services 24x7.



Is scaling-up support operation your Achilles heel?

Learn how a leading US-based System Integrator scaled up their operations and provided round the clock support for their customers through Axcend’s 24x7 Managed Support.

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Why Axcend?

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